Order Times

We will attempt to release your order within 24 hours of receipt when items are in stock and within 10 working days when not available. Any delays to your order over the 10 days will be notified to you by email or phone as long as a valid email address and number has been supplied.

Minimum Order

There are no minimum order requirements.

Delivery

Please note payments to the online shop will be shown on your bank/credit card statement as Winstone Limited.

If you place your order by 1:30pm we will endeavour to dispatch your order on the same working day. This excludes weekends and Bank Holidays and is also dependent on stock availability. We will not be able to accept liability for late delivery of goods as this is beyond our control. There will be no postage refunds on any deliveries. Our standard postal delivery service is Royal Mail 2nd Class or a courier service dependant on delivery address. We also offer Royal Mail 1st Class delivery as an option at the checkout, PLEASE NOTE PAYING 1ST CLASS DOES NOT GUARANTEE NEXT DAY DELIVERY, everything is subject to availability at time of order.  For urgent orders a Parcel Force / DHL delivery service is available upon request. For urgent orders call us on (+44) 01253 860000 during shop opening hours. This applies to UK mainland orders only.

For International or EU orders there will be a £15.00 or £45.00 postage charge per item (dependant on destination). The charge will show in your selected currency at the checkout. For any questions about delivery please contact on the number above or email us at [email protected].

Please ensure that when placing orders the address for delivery is either the same as the billing address or provide an additional delivery address.

Delivery Charges

UK Mainland / Isle of Man & Channel Islands only: Royal Mail 2nd Class postage or a courier service free of charge (under £400 – additional charges for orders over this amount)

UK Mainland / Isle of Man & Channel Islands only: Royal Mail 1st Class postage at £5.00/order (under £400 – additional charges for orders over this amount).

For International & E.U. delivery please follow through to the final delivery address details and the relevant charge per order will be displayed, this equates to £15.00/£45.00 per item (dependant on destination), for further details please contact us on the numbers noted above.

No extra postage will be charged for any items that need to be exchanged. An additional postal charge will be made for any further items added to the order. There will be no refund of any postage costs unless the goods are found to be defective. This does not affect your statutory rights.

Order Returns & Exchanges

We will exchange or refund your order if returned to us within 14 days from date of dispatch. This is subject to the products being in an unused condition and complete with original packaging and labelling. Any manufacturing faults will be replaced or repaired after inspection by the manufacturer.

All Tights, Underwear, Makeup, Masks, and Gift Vouchers will not be replaced or refunded. This does not affect your statutory rights.

All returned orders must be sent postage paid with recorded post as we cannot be held liable for any lost items. Please include your dispatch invoice as well as clear instructions on the reason for return so your query can be dealt with speedily.

Any SPECIAL “Made to Order” shoes are NOT eligible for an exchange or refund.

𝑷𝒍𝒆𝒂𝒔𝒆 𝒏𝒐𝒕𝒆: 𝐼𝑡𝑒𝑚𝑠 𝑏𝑜𝑢𝑔ℎ𝑡 𝑢𝑠𝑖𝑛𝑔 𝑎 𝑝𝑟𝑜𝑚𝑜𝑡𝑖𝑜𝑛𝑎𝑙 𝑐𝑜𝑑𝑒 𝑜𝑟 𝑑𝑢𝑟𝑖𝑛𝑔 𝑎 𝑠𝑝𝑒𝑐𝑖𝑎𝑙 𝑠𝑎𝑙𝑒 𝑎𝑟𝑒 𝑛𝑜𝑛-𝑟𝑒𝑓𝑢𝑛𝑑𝑎𝑏𝑙𝑒 𝑏𝑢𝑡 𝑎 𝑐𝑟𝑒𝑑𝑖𝑡 𝑛𝑜𝑡𝑒 𝑤𝑖𝑙𝑙 𝑏𝑒 𝑖𝑠𝑠𝑢𝑒𝑑 𝑖𝑓 𝑦𝑜𝑢 𝑛𝑜 𝑙𝑜𝑛𝑔𝑒𝑟 𝑟𝑒𝑞𝑢𝑖𝑟𝑒 𝑦𝑜𝑢𝑟 𝑝𝑢𝑟𝑐ℎ𝑎𝑠𝑒. 𝐸𝑥𝑐ℎ𝑎𝑛𝑔𝑒𝑠 𝑚𝑎𝑦 𝑟𝑒𝑞𝑢𝑖𝑟𝑒 𝑎𝑛 𝑎𝑑𝑑𝑖𝑡𝑖𝑜𝑛𝑎𝑙 𝑐ℎ𝑎𝑟𝑔𝑒. 𝐴𝑙𝑠𝑜, 𝑠𝑜𝑚𝑒 𝑜𝑓 𝑡ℎ𝑒𝑠𝑒 𝑝𝑟𝑜𝑑𝑢𝑐𝑡𝑠 𝑚𝑎𝑦 𝑏𝑒 𝑏𝑎𝑠𝑒𝑑 𝑜𝑛 𝑎 ‘𝑓𝑖𝑟𝑠𝑡 𝑐𝑜𝑚𝑒 𝑓𝑖𝑟𝑠𝑡 𝑠𝑒𝑟𝑣𝑒 𝑏𝑎𝑠𝑖𝑠’ 𝑎𝑛𝑑 𝑦𝑜𝑢 𝑚𝑎𝑦 𝑏𝑒 𝑐𝑜𝑛𝑡𝑎𝑐𝑡𝑒𝑑 𝑖𝑓 𝑡ℎ𝑒 𝑖𝑡𝑒𝑚 𝑖𝑠 𝑛𝑜 𝑙𝑜𝑛𝑔𝑒𝑟 𝑎𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒.

Garment Quality

All manufacturers washing or cleaning instructions must be followed. All items may fade with repeated washing and we recommend that printed items are washed by hand.

Out of Stock Items

We will endeavour to dispatch your order in its entirety as soon as it has been placed. However there will be occasions when the items are temporarily out of stock and therefore we reserve the right to dispatch part orders if appropriate, to replace items with an alternative product or to cancel the order.

For orders that are for a specific purpose such as a Show, Christmas or Birthday present, then please allow up to 4 weeks for delivery. Please state in your order instructions any such requirements.

Prices

All our prices are quoted inclusive of V.A.T where appropriate. Certain Children’s items do not attract V.A.T. In the event of a price change from our suppliers we may need to adjust prices accordingly.  International orders do not attract United Kingdom V.A.T..

Vouchers

Discount Vouchers will be issued to the value of the money received. They will be issued in Pounds Sterling only (£), for other currencies please contact the Tower Ballroom staff. They may be redeemed for a period of 12 months from the date of issue against any product listed on the Tower Ballroom Dance website by inserting the code supplied at the checkout. The Voucher has no cash value and can only be redeemed using the discount code printed on the voucher at the Website checkout. Gift vouchers can only be used as a single transaction; and cannot be exchanged for cash. No change or refund will be given. See our terms & conditions for further information. Gift vouchers may be used for goods of a higher value, of payment on the difference. Gift vouchers will be subject to verification at time of presentation.

Special Offers & Promotional Codes

When making a purchase using a promotional code or during a limited time sale, any items purchased are eligible for refund only. Exchanges are accepted but may incur an additional cost. Some sale items may not allow a refund (which will be specified upon the sale release) in which case a credit note will be issued for future use. The delivery time on sale items is stock dependent, the items may be based on a ‘first come, first serve’ basis, if your chosen product is no longer available you will be contacted immediately to discuss your options. The offers and promotions are issued for a limited time only and will not be eligible after the allotted time. You will be able to see the offers we release on our Facebook or Instagram pages and if you are a valued customer you will receive an email prior to the sale release to inform you of any upcoming offers. These terms and conditions do not include the sale items that are listed under the ‘Special Offer’ section of the website.